Shipping policy

Shipping Policy

Processing Time

Orders are processed within 1-2 business days after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Estimated delivery times are as follows:

Standard Shipping: 2-7 business days

Please note that delivery times may vary depending on your location and any unforeseen circumstances (e.g., customs delays, holidays).

Shipping Providers

We ship using the following carriers: [List of carriers, e.g.,UPS, FedEx, DHL].

Order Tracking

Once your order has been shipped, you will receive an email with the tracking number.

International Shipping

We ship internationally. Please note that international orders may be subject to customs duties, taxes, and fees that are not included in our shipping rates. These charges are the buyers responsibility.

Delayed or Lost Orders

If your order is delayed beyond the estimated delivery time or appears to be lost, please contact us at contact@grand-duchy-essence.com so we can assist you in locating your shipment.

Damaged or Missing Items

If you receive an order with damaged or missing items, please contact us within 2-3 days of receipt. We will work with you to resolve the issue promptly.